Note: All times referenced below are Coordinated Universal Time (UTC).
At 14:30 we began deploying an update to My Pingdom, during which an unintended human error caused problems in fetching data to My Pingdom. This resulted in graphs not displaying data correctly.
The error was identified by our developers at 14:49 and a rollback was initiated immediately to restore functionality to the graphs. The problem resolved by 14:55 and full functionality was restored to My Pingdom.
We would like to apologise for any inconvenience or alarm caused to to graphs not loading, or displaying data incorrectly. Whilst we do have a strong deployment procedure in place, we will be reviewing this to ensure additional failsafes for human errors, as was the case in this incident.
We would also like to assure our customers that no data was altered or damaged, nor was our monitoring or alerting impacted during this incident.